Contact us

If you have a question about our products please contact us at If your question is in regards to an online order please quote your order number. We love hearing from our customers and we will do our best to assist you promptly. 

If you have an issue with your order please email hello@urbangardenscents within 48 hours of receiving goods quoting your order number. If the delivery has been damaged, please send us photographs. Please note that all of our products are handmade and 100% natural and can vary slightly from batch to batch.